Security Information:
We understand that your information is valuable, and more importantly, your private property. That's why we have chosen to use Thawte SSL Security to securely process all of your orders. We also pledge to never share your information with any other organization or individual, for any reason whatsoever.
Verifying Security In Netscape:
If you are using a Netscape browser to view this site, you can verify the security by looking for the "lock icon" along the top row of you browser as well as in the lower left corner. If the "lock icon" appears to be locked and has a yellow glow, you are in a secure portion of the site. If the "lock icon" appears to be open, you are not in a secure portion of the site. For your protection, all credit card information is requested and processed on a secured server.
Verifying Security In Internet Explorer:
If you are using the Internet Explorer browser to view this site, you can verify the security by looking for the "lock icon" in the lower right corner of your browser. If the "lock icon" is visible, you are in a secure portion of the site. If the "lock icon" is not visible, you are not in a secure portion of the site. For your protection, all credit card information is requested and processed on a secured server.
Order Processing:
Orders received by 4 p.m. PT, Monday-Friday will be shipped within 2 business days. Thus, all orders placed over the weekend (Saturday, Sunday), will be processed on Monday and shipped out on Tuesday. If we have any difficulty fulfilling your order, we'll contact you. Should you have any concerns about your order, please contact us.
Shipping Information:
All of our coffees and other fine products are shipped UPS ground or Priority Mail within 24 hours after roasting to arrive at your door at the peak of freshness. If you wish to use express shipping, please contact us at (810) 844-0085.
Payment:
Java-Roasters.com currently accepts Visa, MasterCard, American Express and Discover credit transactions. Your transaction is protected with SSL Security.
Our Simple Guarantee:
If you are not 100% satisfied with your Java-Roasters purchase Java-Roasters will refund your purchase price plus all non-express shipping and handling charges. If you have received an item which you would like a refund on, please call us at (810) 844-0085 for a return authorization number or instructions. Please do not return any items without the return authorization.
At Java-Roasters.com we promise to supply all of our customers with
- The world's finest specialty grade coffees and teas
- Delivery of our products at the very peak of freshness
- Top quality accessories and products
- Complete information and/or training for all products we offer
- Honest and fair prices
- Honest and accurate labels and weights
- Your money back if you are not 100% satisfied!
Viewing/Changing Your Account Info:
You may view or change your account information at any time. Follow these steps:
- Go to the Java-Store and click on the link in the Java-Cart window to the right labeled "Edit Profile". At this point you will be taken first to the Customer Log-in page if you have not logged in.
- Log in and you will be taken to the Customer Information page.
- Now make the necessary changes to the information and click on the "Submit" button at the bottom of the page to complete the changes.
Trademarks Information:
Java-Roasters, Java-Roasters.com, and our logo are registered trademarks of Java Roasters of Brighton, LLC, a Michigan Limited Liability Company.
Other Notes:
This site is designed to tell you as much about Java-Roasters as possible. Through the use of photographs and text, we hope that it will answer most of the questions you have concerning our services. If you have any further questions or just want more information about Java-Roasters, please contact us.
To download the latest Internet Explorer browser please visit: www.microsoft.com
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